Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our Tucson community! We're seeking passionate individuals to deliver exceptional support during weekend shifts with immediate availability. This role offers competitive pay, flexible scheduling, and the opportunity to make a direct impact on customer satisfaction in your local area.
What We Offer:
- Competitive hourly wage ($16-$22) + performance incentives
- Comprehensive weekend training program
- Health benefits and retirement options
- Positive, collaborative team environment
- Clear advancement pathways
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise details
- Collaborate with support teams to resolve complex escalations
- Maintain customer satisfaction metrics above 95%
- Adhere to company compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (local business background a plus)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during weekend shifts
- Strong problem-solving and conflict resolution abilities
- Spanish fluency highly desirable for local market