Job Description
Join a dynamic team where your impact matters. We are currently seeking a highly motivated Customer Service Representative to join our Oakland-based team. This is an immediate hire opportunity for a dedicated professional who excels in communication and problem-solving.
We offer a competitive benefits package, including health, dental, and vision insurance, paid time off, and a supportive work environment. If you are ready to start your career journey with us today, we want to hear from you!
Key Benefits:
- Immediate start available.
- Competitive hourly pay ($18 - $22/hr).
- Comprehensive health benefits package.
- Professional development and training opportunities.
- Collaborative and inclusive company culture.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints promptly while adhering to company policies and guidelines.
- Accurately enter and update customer information into CRM systems and databases.
- Provide accurate information regarding products, services, and account status to ensure customer satisfaction.
- Collaborate with team members and other departments to escalate complex issues and drive resolution.
- Document interactions and maintain a positive, professional tone in all communications.
- Identify opportunities to upsell products or services to meet departmental targets.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think on your feet.
- Must be available to work flexible shifts, including evenings and weekends.
- Valid driver’s license and reliable transportation are required for this on-site role.