Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We offer immediate start opportunities with weekly paychecks and a supportive environment. Help customers resolve inquiries, build relationships, and grow your career with a company that values your expertise. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics (CSAT, resolution rates)
- Process orders and returns accurately
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
- Positive attitude with customer-first mindset