Job Description
Join our award-winning team at Detroit Community Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service to our Detroit community. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Tuition reimbursement and professional development programs
- On-site parking and convenient downtown location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person at our Detroit office
- Resolve customer concerns with empathy and efficiency while maintaining company standards
- Process transactions, orders, and service requests using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting/exceeding performance metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a local business context
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including evenings/weekends as needed
- Valid Michigan driver's license and reliable transportation
- Fluency in English; bilingual (English/Spanish) strongly preferred