Job Description
Join Our Weekend Team in Atlanta! Customer Connect Solutions is hosting an exclusive hiring event for motivated individuals seeking weekend call center positions.
We're seeking energetic Weekend Call Center Representatives to deliver exceptional customer service while enjoying Atlanta's vibrant weekends. No experience? No problem! We provide comprehensive training and a supportive environment where your growth matters.
Why Choose Us?
- Competitive weekend shift premiums
- Flexible scheduling (Sat/Sun shifts)
- Performance-based bonuses
- Free parking and MARTA reimbursement
- Modern downtown Atlanta workspace
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Meet/exceed KPIs: AHT, CSAT, and first-call resolution
- Collaborate with team leads on process improvements
- Participate in quarterly training workshops
- Adhere to PCI compliance protocols
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude under pressure
- Basic technical troubleshooting aptitude