Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the stability of weekly pay! We're hosting an exclusive hiring event for passionate professionals dedicated to delivering exceptional customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to launch or advance your career with a company that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product training to stay updated on service offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or retail environments
- Strong communication skills with clear articulation in English
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Flexibility to work evenings/weekends based on business needs
- Positive attitude with problem-solving mindset