Job Description
Join our dynamic team as a Local Customer Service Representative in Houston, TX! We're seeking passionate individuals with immediate availability to deliver exceptional support to our local community. Enjoy weekly pay, comprehensive training, and a supportive work environment where your contributions are valued. Perfect for career changers or those seeking stability with flexible scheduling options. Grow your skills while making a direct impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local customers
- Resolve billing, service, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with CRM software and MS Office Suite
- Must pass background check and drug screening
- Bilingual (English/Spanish) a plus