Job Description
Join our award-winning customer service team in Cleveland and enjoy the stability of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our local clientele. This full-time role offers competitive compensation, comprehensive training, and a supportive environment where your contributions are valued. If you're ready to build a rewarding career in customer service with next-day pay options, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation for hybrid work model (3 days office/2 days remote)
- Must pass background check and drug screening