Job Description
Join our dynamic team as a Local Customer Service Representative in Baltimore, MD! We offer competitive weekly pay, comprehensive paid training, and a supportive environment where you can grow your career. As a vital member of our customer success team, you'll resolve inquiries efficiently while building lasting relationships with local clients. Enjoy benefits including health insurance, paid time off, and advancement opportunities within our expanding Pennsylvania operations.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records and maintain accurate documentation
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Support cross-functional teams during high-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service or call center experience
- Proficiency with CRM systems (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening