Job Description
Join Baltimore's premier customer service team with immediate weekly pay opportunities! We're hiring enthusiastic Local Customer Service Representatives for our Baltimore, MD headquarters. Enjoy paid training, competitive wages, and a supportive environment while serving Maryland and Pennsylvania clients. No experience required – we invest in your success!
Why Join Us?
- Weekly paychecks (no more waiting for monthly deposits)
- Comprehensive paid training program
- Clear career advancement paths
- Health benefits and retirement plans
- Modern downtown Baltimore office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with team to maintain service excellence
- Meet weekly performance metrics for quality and efficiency
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written & verbal)
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Previous customer service experience (preferred but not required)
- Must pass background check and drug screening