Job Description
Join our award-winning customer service team and enjoy the perfect blend of community impact and remote flexibility! Community Connect Solutions is seeking passionate Local Customer Service Representatives to serve Jacksonville residents with weekly pay and full benefits. As a hometown hero, you'll resolve inquiries, build relationships, and make a real difference – all from your home office. No commute, no office politics, just rewarding work that puts people first.
We invest in your success with comprehensive training, career advancement paths, and a supportive virtual team environment. If you're ready to turn your customer service skills into meaningful local impact while earning competitive pay weekly, this is your opportunity!
Responsibilities
- Delocate and resolve customer inquiries for Jacksonville residents with empathy and efficiency
- Process local service requests, payments, and account modifications via phone/email/chat
- Document interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with field teams to ensure seamless customer experiences for local accounts
- Identify trends in customer feedback to improve community-specific services
- Meet performance metrics including call quality, resolution rates, and customer satisfaction
- Participate in weekly team huddles and ongoing skill development sessions
Qualifications
- Minimum 1 year customer service experience with local community focus preferred
- Exceptional communication skills and deep understanding of Jacksonville culture
- Proficient with CRM systems and remote work technology (VoIP, chat platforms)
- High-speed internet connection and dedicated home office space
- Ability to multitask while maintaining personalized customer relationships
- Florida state residency required for local service authorization
- Valid U.S. work authorization and reliable transportation for occasional on-site events