Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and kickstart your career in customer service with no experience required! We're hosting a hiring event specifically for Cleveland-area candidates who are passionate about helping others. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues while maintaining positive customer relationships
- Document interactions accurately in CRM systems and follow up on unresolved cases
- Collaborate with technical teams to troubleshoot complex customer concerns
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (no college degree required)
- Zero experience necessary – we provide comprehensive paid training
- Strong communication skills and ability to remain calm under pressure
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to our Cleveland hiring event location
- Flexible availability including evenings and weekends (as needed)
- Ohio residency required for local customer service role