Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and make an immediate impact from the comfort of your home! We're urgently seeking compassionate professionals to deliver exceptional support to our Pennsylvania-based clients. Enjoy competitive pay, flexible remote work, and comprehensive training—all while building a rewarding career in customer service. Apply today and start your new journey tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years of customer service experience (remote preferred)
- High school diploma or equivalent; college degree a plus
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- PA residency required (local market knowledge essential)