Job Description
Are you a people person looking to start an exciting career in customer service? Apex Connect Solutions is hosting a special Hiring Event in Jacksonville, FL, and we are looking for motivated individuals to join our growing team as Chat Support Representatives.
Whether you are entering the workforce for the first time or looking for a fresh start, we provide comprehensive training and a supportive environment. Join us for a day of networking, interviews, and on-the-spot hiring!
Responsibilities
- Respond to incoming customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues, answer questions, and provide accurate information regarding our products and services.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Document customer interactions and issue resolutions accurately within the CRM system.
- Maintain a positive, empathetic, and professional tone during all communications.
- Collaborate with team leads to improve response times and service quality.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required; we value attitude and aptitude.
- Excellent typing skills and familiarity with computer navigation.
- Strong written communication skills with a focus on grammar, spelling, and clarity.
- Ability to multitask and work efficiently in a fast-paced, remote or hybrid environment.
- Reliable internet connection and a quiet workspace.