Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This immediate-start opportunity offers comprehensive training and career growth in a dynamic environment.
What You'll Love:
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Clear advancement path to team lead roles
- Modern, collaborative workspace in downtown Fort Worth
- Company-sponsored skill development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM software with 100% accuracy
- Collaborate with cross-functional teams for complex escalations
- Proactively identify opportunities to improve customer experiences
- Maintain detailed knowledge of local service offerings
- Meet/exceed monthly performance metrics (CSAT, FCR)
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Local Fort Worth residency preferred