Job Description
Join our award-winning team in Long Beach, CA as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our community. With comprehensive paid training, you'll gain the skills to thrive in this rewarding role while enjoying competitive pay and benefits.
As the face of our company, you'll handle inquiries, resolve issues, and build lasting relationships with customers across Southern California. We value your growth and provide clear pathways for advancement within our organization.
Why Join Us?
- Industry-leading paid training program
- Full-time benefits package including health/dental
- Career advancement opportunities
- Positive, team-oriented culture
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise detail
- Collaborate with support teams to resolve complex escalations
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Must pass background check and drug screening