Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate individuals to deliver exceptional support to our local community. This immediate hire position includes comprehensive paid training and career advancement opportunities. Work in a collaborative environment where your voice matters while helping residents solve real-world challenges.
Responsibilities
- Handle inbound/outbound calls and digital communications for local clientele
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to master product knowledge
- Contribute to community outreach initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and basic tech tools
- Ability to work flexible shifts including weekends
- Bilingual English/Spanish highly desirable
- Passion for serving Oakland's diverse communities