Job Description
Join ExpressPay Careers and become a vital part of our dynamic customer service team! We're seeking passionate Local Customer Service Representatives in Sacramento, CA with immediate start opportunities and daily pay. No experience needed – we provide comprehensive training to help you thrive in this rewarding role. Enjoy the flexibility of remote work while making a real impact in your community. Apply today and get paid tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to escalate complex issues when needed
- Maintain detailed knowledge of company products/services
- Meet daily performance metrics including call quality and resolution times
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or strong transferable skills
- Exceptional verbal/written communication abilities
- Proficient in Microsoft Office and basic tech troubleshooting
- Reliable internet connection and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset