Job Description
Join Wichita Connect Solutions as a Local Customer Service Representative and become the face of our thriving community! We're seeking passionate individuals to deliver exceptional support to Wichita residents and local businesses. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth matters. Immediate start available—apply today and start making a difference in your own backyard!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Wichita-area customers
- Resolve inquiries regarding local services, billing, and account management
- Maintain detailed customer records in CRM systems with precision
- Collaborate with local teams to escalate complex issues efficiently
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to master local service offerings
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in local business context
- Proficient with CRM software and Microsoft Office Suite
- Exceptional communication skills with Midwestern cultural awareness
- Ability to multitask in fast-paced local service environment
- Strong problem-solving skills for Wichita-specific customer needs
- Reliable transportation for occasional on-site meetings