Job Description
Join our award-winning customer service team in sunny Tucson! CustomerFirst Solutions is hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional local customer experiences. This full-time role offers competitive pay, comprehensive benefits, and clear career advancement paths within our growing organization.
Why Join Us?
- Competitive hourly wages with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and ongoing development programs
- Positive, team-oriented work environment
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Meet or exceed performance metrics for call quality and resolution times
- Participate in team meetings to share best practices
- Support local community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong problem-solving and conflict resolution skills
- Excellent verbal and written communication abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Bilingual English/Spanish speakers strongly encouraged to apply
- Passion for delivering exceptional local customer experiences