Job Description
Join NexusConnect Solutions as a Local Customer Service Representative and become the heart of our thriving Georgia community! We're seeking passionate professionals to deliver exceptional support while launching their careers with comprehensive paid training. Our modern Atlanta headquarters offers a collaborative environment where your voice matters, and growth opportunities are endless. Enjoy competitive benefits, flexible scheduling options, and a supportive team culture that celebrates wins together. No prior experience required – just bring your enthusiasm and commitment to excellence!
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in our customer database for seamless handoffs
- Identify upsell opportunities to enhance customer satisfaction and retention
- Collaborate with technical teams to escalate complex issues
- Maintain service quality metrics while exceeding performance targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends
- Georgia residency required for local community focus
- Pass background check and drug screening