Job Description
Join our dynamic team as a Local Customer Service Representative in Louisville, KY! We're urgently hiring for on-site positions with immediate start dates. As the first point of contact for our valued clients, you'll deliver exceptional service while building lasting relationships. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our supportive environment. Apply today to be part of our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using problem-solving techniques and empathy
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Support marketing initiatives during local hiring events
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with strong conflict resolution abilities
- Flexibility to work occasional weekends or evenings
- Must be authorized to work in the US