Job Description
Launch your career in customer service with our paid training program! Peak Support Solutions is seeking enthusiastic Local Customer Service Representatives to join our Colorado Springs team. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to excel. Enjoy a supportive environment, competitive pay, and opportunities for advancement within our growing company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to resolve complex customer concerns
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen
- Reliable transportation to our Colorado Springs location