Job Description
Join our dynamic team as a Local Customer Service Representative in Denver, CO! We offer daily pay options and comprehensive paid training to set you up for success. As a key point of contact for our clients, you'll deliver exceptional support while enjoying competitive wages and a supportive work environment. Perfect for career-focused individuals seeking stability and growth opportunities in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for local clients
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to ensure consistent service quality
- Meet daily performance metrics including response times and resolution rates
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training sessions to stay updated on products and policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a local market setting
- Strong communication skills with clear articulation in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends
- Problem-solving mindset with attention to detail
- Must pass background check and drug screening
- Valid Colorado driver's license (if field visits required)