Job Description
Join our dynamic team as a Local Customer Service Representative in Oklahoma City and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional support to our clients. This contract position offers immediate start, competitive compensation, and a supportive environment where your contributions are recognized daily. If you thrive in fast-paced settings and value work-life balance, this role is your perfect match.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process transactions, orders, and account updates using proprietary systems
- Maintain detailed records of interactions in CRM databases
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics including resolution time and satisfaction scores
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or retail environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening