Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support while enjoying flexible schedules and comprehensive paid training. This is your gateway to a rewarding career in customer service without the long-term commitment.
What We Offer:
- Full paid training program (no experience necessary!)
- Competitive hourly wages + performance bonuses
- Flexible part-time schedules (evenings/weekends available)
- Clear career advancement paths
- Comprehensive benefits package including health insurance and 401(k)
Be the voice of our community while developing transferable skills that open doors across industries. Apply today and start your journey with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable internet connection for remote work components