Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland! We're urgently hiring individuals with a passion for helping others. Enjoy comprehensive paid training, competitive hourly pay, and opportunities for career advancement. Work in a supportive environment where your contributions directly impact customer satisfaction. No prior experience required – we provide all necessary training!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to ensure seamless service delivery
- Utilize CRM systems to document interactions and track customer data
- Identify opportunities to improve customer experience processes
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work weekends and occasional evenings
- Valid Ohio driver's license preferred (for local travel)
- Positive attitude and commitment to excellence