Job Description
Join our dynamic team in Cleveland as a Local Customer Service Representative! We're urgently hiring motivated individuals with exceptional communication skills to deliver outstanding support to our community. This full-time position includes comprehensive paid training, competitive compensation, and growth opportunities within our rapidly expanding company. Help us redefine local customer service excellence while building a rewarding career with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet performance metrics including call resolution times
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with CRM software
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset