Job Description
Join our award-winning team as a Local Customer Service Representative in Washington DC! We're seeking passionate individuals to deliver exceptional support to our community while advancing their careers. Enjoy comprehensive benefits, growth opportunities, and a vibrant workplace culture. On-site Hiring Event: October 20, 2023 at our DC headquarters. Bring your resume and meet our hiring team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to ensure seamless service delivery
- Meet/exceed performance metrics for quality and resolution time
- Participate in continuous training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable
- Passion for serving diverse communities