Job Description
Join our dynamic team at Oakland Community Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service to our Oakland community. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth. Bring your positive energy and problem-solving skills to make a real difference in residents' lives.
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding community programs, services, and resources
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities to enhance customer experience
- Participate in community outreach initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and empathy skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Bilingual (Spanish/English) certification required
- Passion for serving Oakland's diverse communities