Job Description
Are you looking for a rewarding career in customer service with flexible weekend hours? Apex Support Solutions is seeking dedicated individuals to join our growing team in Denver, CO.
We offer an immediate start for the right candidates, providing a fantastic opportunity to earn a competitive income while enjoying the flexibility of weekend shifts. Join us and become a key part of our customer-centric team.
Responsibilities
- Handle inbound and outbound customer inquiries professionally and efficiently.
- Resolve customer issues and complaints with a focus on high-quality service.
- Accurately document all interactions and account information in the CRM system.
- Follow scripts and guidelines to ensure consistent service delivery.
- Collaborate with team leads to improve overall customer satisfaction scores.
- Stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and CRM software (training provided).
- Ability to work weekends (Saturday and Sunday) and holidays as needed.
- Strong problem-solving abilities and a friendly demeanor.