Job Description
Join our award-winning team in Houston! We're urgently hiring Local Customer Service Representatives to deliver exceptional support to our community. As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. This is your chance to make a real impact in your city while advancing your career. Don't miss our exclusive hiring event – apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local customers
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex issues
- Identify opportunities to improve customer experience
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local market
- Exceptional communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Bilingual (English/Spanish) certification highly desirable
- Positive attitude and problem-solving mindset