Job Description
Join Albuquerque's premier customer service team! We're seeking passionate individuals to become Local Customer Service Representatives with comprehensive paid training. No prior experience required – we'll equip you with the skills to excel in supporting our community. Enjoy competitive pay, career growth opportunities, and a supportive work environment in the heart of New Mexico.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, service, and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training to enhance product knowledge
- Represent the company with professionalism and empathy
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Albuquerque office
- Must pass background check and drug screening
- Spanish bilingual skills preferred