Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte! We're seeking passionate professionals to deliver exceptional customer experiences while enjoying weekly pay and a supportive work environment. Our hiring event offers on-the-spot interviews and same-day offers for qualified candidates. Benefit from comprehensive training, flexible scheduling, and career growth opportunities within our rapidly expanding healthcare services division.
Responsibilities
- Handle inbound/outbound calls for healthcare provider clients with empathy and precision
- Resolve billing inquiries, appointment scheduling, and insurance verification issues
- Document all interactions accurately in our CRM system within SLA timeframes
- Collaborate with medical teams to coordinate patient care services
- Maintain HIPAA compliance in all communications and data handling
- Identify upsell opportunities for supplemental healthcare products
- Participate in bi-weekly performance coaching and team training
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare/billing
- Proficient with CRM software and Microsoft Office Suite
- Exceptional communication skills with multilingual abilities a plus
- Ability to navigate multiple systems simultaneously
- Strong problem-solving skills with attention to detail
- Available to work rotating weekends and holidays
- Valid NC driver's license required for occasional off-site duties