Job Description
Join our award-winning Wichita team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Our upcoming hiring event on October 15th offers immediate interviews and on-the-spot offers!
Why Work With Us?
- Competitive hourly wages starting at $18
- Health, dental, and vision insurance
- Paid training and professional development
- Flexible scheduling options
- Employee referral bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet monthly performance metrics (e.g., CSAT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Reliable transportation for on-site work
- Positive attitude and team player mentality