Job Description
Join Customer Connect Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! No experience required – we provide all the tools you need to succeed. As a vital part of our team, you’ll deliver exceptional customer experiences while building valuable skills in communication, problem-solving, and digital tools. Enjoy competitive pay, growth opportunities, and a supportive team environment. Apply today and transform your passion for helping others into a rewarding career!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using company protocols and resources
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with support teams to resolve complex customer concerns
- Meet performance metrics including response time and satisfaction scores
- Actively participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experiences and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills in English
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work flexible hours including evenings/weekends as needed
- Reliable transportation to our Atlanta training facility
- Must pass background check and pre-employment screening