Job Description
Join our award-winning customer service team in Oklahoma City! ConnectCare Solutions is hosting a dedicated hiring event for motivated individuals seeking weekend shift opportunities in our dynamic call center environment. Enjoy competitive pay, comprehensive training, and a supportive culture that values work-life balance. This is your chance to launch a rewarding career with a leader in the customer service industry.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Excellent communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability for weekends (Sat/Sun) and holidays
- Proven problem-solving abilities and patience
- Positive attitude with resilience in high-volume situations