Job Description
Are you ready to kickstart your career in the heart of Michigan? We are currently seeking dedicated Local Customer Service Representatives to join our dynamic team for our Weekend Shift. This is a fantastic opportunity for individuals looking for stable Careers in Detroit with Paid Training included. We value local talent and offer a supportive environment where your growth is our priority. Enjoy a competitive benefits package and a culture that celebrates success.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a friendly, professional tone.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions and account updates accurately in the CRM system.
- Assist customers with product information, billing inquiries, and troubleshooting steps.
- Collaborate with the support team to identify trends and improve service processes.
- Meet daily and weekly performance metrics regarding call volume and resolution time.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but Paid Training is provided for the right candidates.
- Strong verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be a local resident of the Detroit metropolitan area.