Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional support to our Houston community. This is your chance to make a real impact while growing your career in a dynamic, inclusive environment.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement pathways
- Modern downtown Houston office
- Supportive team culture with regular recognition
Responsibilities
- Handle inbound/outbound calls and digital communications from local customers
- Resolve inquiries, complaints, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify opportunities to improve customer experience
- Participate in weekly training sessions to enhance product knowledge
- Maintain strict compliance with data security protocols
Qualifications
- Minimum 1 year customer service experience required
- Exceptional communication skills (verbal/written)
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Fluent in English (bilingual Spanish a major plus)
- Must reside within Houston metro area