Job Description
Join our award-winning team at ConnectCare Solutions as a Local Customer Service Representative! We're seeking compassionate professionals to deliver exceptional support to our Pennsylvania-based customers. This full-time role includes comprehensive paid training and opportunities for career advancement within our growing healthcare services organization.
What We Offer:
- PAID TRAINING: 4-week comprehensive program covering healthcare protocols and customer excellence
- CAREER GROWTH: Clear advancement path to senior roles with competitive compensation
- BENEFITS PACKAGE: Health insurance, 401(k) matching, and paid time off
- STABLE SCHEDULE: Monday-Friday daytime hours with weekends off
- LOCAL IMPACT: Directly improve healthcare access for Pennsylvania communities
Perfect for career changers or those entering the customer service field – no prior healthcare experience required!
Responsibilities
- Delocate patient inquiries regarding insurance, billing, and services via phone and digital channels
- Resolve issues using HIPAA-compliant protocols with 95% customer satisfaction target
- Maintain accurate records in our CRM system while meeting 25 calls/day productivity standard
- Collaborate with healthcare providers to ensure seamless patient experiences
- Participate in weekly coaching sessions to refine communication techniques
- Support cross-functional projects during quarterly system upgrades
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving skills with attention to detail
- Ability to navigate multiple software systems simultaneously
- Empathetic communication style with conflict resolution aptitude
- Reliable transportation for occasional off-site training
- Passion for healthcare accessibility and patient advocacy
- Basic typing speed of 35+ WPM