Job Description
Join Our Award-Winning Team in Philadelphia!
Are you a people person with a passion for helping others? ClientFirst Solutions is seeking a dedicated Local Customer Service Representative to join our thriving team in Pennsylvania. As a key member of our customer experience department, you'll be the friendly voice behind our brand, ensuring every interaction exceeds expectations. We offer comprehensive paid training, competitive benefits, and a supportive culture where your growth matters.
Why You'll Love Working Here:
- Industry-leading paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Maintain detailed customer records in CRM systems with accuracy
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience (paid training available for entry-level)
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and patience
- Must pass background check and drug screening