Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our diverse client base across New York. Enjoy stability with consistent weekly paychecks, fully paid onboarding training, and opportunities for career advancement in a supportive environment. Perfect for career changers or those seeking immediate income – no experience required!
Why Join Us?
• Weekly paychecks for immediate financial relief
• Paid training program (4 weeks, 40 hours)
• Comprehensive benefits package (Day 1 eligibility)
• Career path into leadership or specialist roles
• Modern, inclusive workplace culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce training provided)
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (quality, speed, customer satisfaction)
- Participate in ongoing skill development workshops
- Support cross-functional projects during training phase
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English (bilingual a plus)
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends required)
- Positive attitude with problem-solving mindset
- Reliable transportation to NYC office
- Passion for helping others in fast-paced environments
- No prior experience required – paid training provided!