Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client experience in San Francisco! We're seeking passionate communicators to deliver exceptional support while building lasting relationships. Enjoy competitive benefits, flexible scheduling, and a vibrant downtown workspace where your voice matters. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems and documentation protocols
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain detailed case records
- Identify process improvement opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- San Francisco residency preferred for local community focus