Job Description
Join Oakland Community Connect as a Local Customer Service Representative and become the heart of our vibrant community! We're hosting an exclusive hiring event to find passionate individuals dedicated to delivering exceptional service to Oakland residents. This is your opportunity to work locally, grow your career, and make a tangible impact on our city's neighborhoods.
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting relationships with customers across Oakland. We offer competitive pay, comprehensive benefits, and a supportive environment where your contributions are valued. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, service, and technical issues efficiently using CRM systems
- Document interactions accurately in customer databases for continuity of care
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvements to enhance service quality
- Participate in community outreach initiatives to strengthen local relationships
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in local community settings
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with diverse populations
- Ability to multitask in a fast-paced environment
- Valid California driver's license (for occasional field visits)
- Fluency in English; bilingual Spanish highly valued