Job Description
Join TechCare Connect as a Local Customer Service Representative in San Jose, CA! We're seeking passionate individuals to deliver exceptional support to our community while launching a rewarding career. Enjoy comprehensive paid training, competitive pay, and growth opportunities in a dynamic environment. Work directly with local clients to resolve inquiries, build relationships, and become a trusted voice for our brand. Full-time position includes benefits package and career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex cases and ensure timely resolution
- Act as brand ambassador by maintaining positive customer experiences
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong communication skills with clear, professional phone etiquette
- Ability to navigate multiple software systems simultaneously
- Exceptional problem-solving and conflict resolution abilities
- Reliable internet connection and quiet home office space (if hybrid)
- Fluency in English; bilingual Spanish skills highly valued
- Must pass background check and drug screening