Job Description
Join Philadelphia's premier customer service team! CityScape Solutions is seeking passionate individuals to become Local Customer Service Representatives with comprehensive paid training. No experience necessary – we'll equip you with the skills to excel in a dynamic, supportive environment. Enjoy competitive benefits, career growth opportunities, and the chance to make a real impact on your community. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous training on products and processes
- Identify trends to enhance customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and adaptability
- Basic computer proficiency (MS Office, CRM platforms)
- Philadelphia residency required (local focus)
- Positive attitude with customer-first mindset
- Ability to work flexible schedules including weekends
- No prior experience needed – training provided