Job Description
Join ConnectServe Solutions as a Local Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals to deliver exceptional support remotely while serving communities across Milwaukee, WI, and Pennsylvania. Enjoy a competitive salary, comprehensive benefits package, and the flexibility of full-time remote work. What you'll love: 401(k) matching, health/dental/vision insurance, paid time off, and professional development opportunities. Ready to make an impact? Apply today and help us redefine customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution time and quality assurance
- Stay current on product knowledge and company policies through continuous training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service experience in remote or local setting
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work independently with minimal supervision in remote environment
- Strong problem-solving skills and attention to detail
- Reliable high-speed internet and quiet home office setup