Job Description
Join our award-winning team at GlobalConnect Solutions as a Local Customer Service Representative in vibrant Atlanta! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. As a key member of our support ecosystem, you'll drive customer loyalty and operational excellence in a dynamic, growth-oriented environment.
Why Choose GlobalConnect?
- Industry-leading training and career advancement pathways
- Comprehensive benefits package including health/dental/vision
- Tuition reimbursement and professional development stipends
- Employee recognition programs and quarterly bonuses
- Modern hybrid work options after initial onboarding
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM tools and escalation protocols
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with technical and sales teams to deliver seamless solutions
- Maintain detailed customer records and documentation in Salesforce
- Participate in weekly performance reviews and skill-building workshops
- Support cross-functional projects to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities with analytical thinking
- Ability to work flexible shifts including weekends
- Valid driver's license for occasional local client visits