Job Description
Join our award-winning customer support team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional service to our growing client base. This full-time position offers immediate start and career growth opportunities within a dynamic, collaborative environment. Enjoy competitive pay, comprehensive benefits, and training programs designed to elevate your professional skills. Be the voice of our brand while making a tangible impact on customer satisfaction and retention.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by identifying root causes and implementing solutions
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality, resolution time, and satisfaction scores
- Proactively identify upsell opportunities and contribute to revenue growth
- Participate in continuous improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in fast-paced environment
- Exceptional communication skills with active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with attention to detail
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with resilience in handling challenging interactions
- Flexibility to work evenings/weekends as needed