Job Description
Join our award-winning call center team with paid training and immediate hire opportunities! No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible schedules, and career advancement opportunities. Our New York office offers a supportive environment with modern facilities and growth-focused culture.
Why Apply?
• Paid 2-week training program
• Performance-based quarterly bonuses
• Health/dental/vision benefits after 90 days
• Tuition reimbursement for continued education
• Referral bonuses up to $1,000
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and professionalism
- Meet/exceed daily performance metrics (call time, resolution rate)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing skill development workshops
- Adhere to compliance protocols for data security
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Strong problem-solving abilities
- Reliable transportation to NYC office
- Availability to work evenings/weekends (rotating schedule)
- Positive attitude with customer service mindset